CCC’s Managed Knowledge Services helped one global pharmaceutical research & development organization advance its Information management and expertise

In order to do her job effectively and focus on other more strategic priorities, the head of the Strategy and Operations team at a global pharmaceutical company required a qualified information management professional who truly understood researchers’ needs to support the information budget, deliver dedicated end-user support for its RightFind® content workflow solutions, provide expertise in collection development, and promote library resources and services company-wide.

She turned to CCC’s Managed Knowledge Services to provide a strategic information management professional with the right expertise to match the Library Services team’s unique needs and culture and to serve as an extension of their team without increasing employee headcount.

CCC worked with the team to hire a Library Portfolio Support Manager with 15 years of experience as a document delivery technician, literature searcher, corporate reference librarian, teaching librarian, and associate director of scientific information resources. The candidate’s vast information management expertise positioned her well to come into the role ready to hit the ground running.

Library Services and Library Management are not considered core capabilities within the organization, nor my personal expertise. So being able to identify what a good profile and candidate would look like was challenging. CCC had already proven to be a great strategic resource in providing insights, expertise, and suggestions for improvement. I felt confident they were able to understand my needs and provide strong recommendations on a workable and affordable solution”

Operations, Portfolio and Strategy Director

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