Effective: 1 November 2021
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION
You may access and read most material on RightsDirect’s Web sites without giving us any information that identifies you. However, when you engage in certain activities on these Web sites, we may ask you to provide certain information about yourself and/or your organization by filling out and submitting an online form. These activities include accessing educational sessions, whitepapers and other high-value content or seeking and receiving permissions, authorizations or licenses to use the copyrighted works of the copyright rightsholders we represent. It is completely optional for you to fill out the form and/or engage in these activities.
This information enables RightsDirect to provide you with the permission, authorization or license you are seeking. Should you choose not to do so, however, it may not be possible for RightsDirect to provide those services to you.
RightsDirect collects all of this information in order to record and support your licensing and other activities. For example, we may use the information you provide to verify the details of a license issued to you or to keep you informed about our products and services. We may supplement the information you provide with commercially available demographic and address information in order to enhance our ability to serve you.
USE OF PERSONALLY IDENTIFIABLE INFORMATION
Information We May Share:
RightsDirect shares the information that you provide to us in accordance with our obligations to copyright rightsholders to identify uses of their copyrighted materials. These obligations vary from RightsDirect program to program. Details about such obligations under any particular RightsDirect program are available upon request. RightsDirect does NOT, however, share information with copyright rightsholders (i) about credit card details, or (ii) about the use of OTHER copyright rightsholders’ copyrighted materials.
If you have identified yourself or are identified by your employer to RightsDirect as being associated with a RightsDirect-participating organization, you may receive promotional communications from RightsDirect either directly from us or through your participating organization. Further, when you use your organization’s credit card or RightsDirect billing account to transact business with us, the organization will receive information about the materials you have used and reported to RightsDirect. Similarly, in circumstances where multiple individuals associated with the same organization share a single RightsDirect account or a single user name and password, each individual may have access to information provided by the other individuals on the same account.
Please note that we may use outside shipping and printing companies to fulfill orders, and a credit card processing company to bill you for goods and services. These companies are not authorized by RightsDirect to retain, share, store or use the personally identifiable information that they receive from RightsDirect for any other purposes. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to RightsDirect.
If RightsDirect is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
RightsDirect recognizes and appreciates the importance of the responsible use of your personally identifiable information. Except as disclosed above or in published lists of consenting customers, we do not release or sell lists of our customer names to outside organizations. Further, your personally identifiable information is password-protected to prevent unauthorized access to it.
Disclosure in Response to Lawful Requests: In certain situations, RightsDirect may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personally identifiable information as required by law, such as to comply with a subpoena, or similar legal process and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process.
RightsDirect recognizes and appreciates the importance of the responsible use of your personal information.
Except as disclosed above we do not release or sell lists of our customer or visitor names to outside organizations. Further, your personal information is protected to prevent unauthorized access to it. Finally, when you submit personal information to RightsDirect, you understand and agree that RightsDirect and its parent, subsidiaries, affiliates and trusted vendors may transfer, store and process your customer profile in any country in the world, including but not limited to the United States. These countries may not have similar data privacy laws, but if we transfer your information in this way, we will take steps to ensure that your information continues to be protected. Please be advised that RightsDirect is not responsible for the content or privacy practices of any other Web sites to which rightsdirect.com or any other Web site may link.
We use the personal information that you provide for such purposes as:
- Completion and support of the activity for which the information was provided, such as allowing access to or delivery of our products or services, or responding to your requests or inquiries;
- Web Site and system administration, such as for the technical support of the Web Site and its computer system, including processing computer account information, information used in the course of securing and maintaining the Web Site, and verification of Web Site activity by the Web Site or its agents; and,
- Research and development to enhance, evaluate and improve the Web Site and our products and services.
We may receive information about you from other sources, including publicly available databases and combine data with information we already have about you. This helps us to update, expand and analyze our records, and provide products and services that may be of interest to you. Examples of the types of personal information that may be obtained from public sources and combined with information we already have about you, may include industry and employee count and similar information.
Please be advised that RightsDirect is not responsible for the content or privacy practices of any other Web sites to which copyright.com or any other RightsDirect Web site may link.
When you accept our cookies, we use them to track your visit to any RightsDirect Web offering. In addition, we use log files and clear gifs to help manage our Web site and other electronic communications. However, none of this information, other than the automated log-in feature, identifies you personally or is tied to any of your personally identifiable information. You remain anonymous unless you have otherwise provided RightsDirect with personally identifiable information.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. You can contact us at firstname.lastname@example.org.
CHANGING OUR RECORDS OF YOUR PERSONALLY IDENTIFIABLE INFORMATION
Upon request RightsDirect will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information.
In RightsDirect’s role as a data controller or data processor, RightsDirect acknowledges that you have the right to access your personal information. If we have acquired your personal information from your company then your company is the data “controller”, and we are processing the information as agreed upon by your company and RightsDirect. You should direct your request to access, correct, amend or delete inaccurate data to your company.
If we have acquired your personal information directly from you or you have any questions about your personally identifiable information which we may be holding, please contact us at email@example.com.
You have the right to request that we correct or delete your personally identifiable information. This may be accomplished either directly on our Web site on those screens that allow you to edit your personally identifiable information; by writing to RightsDirect at:
Copyright Clearance Center, Inc., Customer Relations Department, 222 Rosewood Drive, Danvers, Massachusetts 01923, USA or at:
Arena Boulevard 65-71
1101 DL Amsterdam
The Netherlands or by e-mailing us at firstname.lastname@example.org.
We will respond to your request promptly.
When you contact us, please include your name, address and/or e-mail address, account number (if known) and a detailed explanation of your request.
We will retain your information for as long as your account is active or as needed to provide you with services. If you request to deactivate your account or delete personal information, we will endeavor to fulfill your request, but some personal information may persist in backup copies for a certain period of time and may be retained as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
OPTING IN TO RECEIVE INFORMATION FROM RightsDirect
RightsDirect regularly distributes communications via email and direct mail regarding upcoming webinars and other events, news about our products and services and informative content on related topics. If you wish to receive this type of information in the future, please complete the form found here.
OPTING OUT OF RECEIVING INFORMATION FROM RightsDirect
RightsDirect follows industry standard safe unsubscribe practices. You have the right to opt out of receiving marketing communications and newsletters from RightsDirect by following the “unsubscribe” instructions that come with each message from us. In addition, you may opt out of receiving such communications by writing to us at: Copyright Clearance Center, Inc., Marketing Department, 222 Rosewood Drive, Danvers, Massachusetts 01923, USA; by e-mailing us at email@example.com; or by telephoning us at 978-750-8400 and asking to speak with the Marketing Department .
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. RightsDirect stores this information for the sole purpose of sending this one-time email.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
You can log in to our website sign-in services using your corporate username. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and e-mail address) with us, and to pre-populate our sign-up form.
The security of your personally identifiable information is important to us. The password that protects your personally identifiable information, as well as your credit card information, is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for this purpose. These data are also stored in encrypted form.
RightsDirect adheres to generally accepted industry standards to protect this information, both during transmission and once we receive it. These standards include the use of leading hardware and software applications. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your applicable information, we cannot guarantee its absolute security.
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA 01923 USA
OUR COMMITMENT TO YOUR PRIVACY
In compliance with the Privacy Shield Principles, CCC and RightsDirect. commits to resolve complaints about our collection or use of your personal information, to providing you with information about how you can limit the use or disclosure of your personal data. and may be liable for onward transfers of your data made without your consent.
EU /EEA and Swiss individuals with inquiries or complaints regarding our Private Shield policy should first contact RightsDirect at: email@example.com. Copyright Clearance Center and RightsDirect have further committed to refer unresolved Privacy Shield complaints to our alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. The third party dispute resolution services are provided at no cost to you. Should the third party dispute resolution be unable to resolve any issues or disputes, you may invoke the option under the Privacy Shield of binding arbitration. For more information, please visit https://www.privacyshield.gov/article?id=G-Arbitration-Procedures
(CCC’s data security and privacy team is actively reviewing the recent decisions by the Court of Justice of the European Union and the Swiss Federal Data and Information Commissioner related to the Privacy Shield and will update this statement as appropriate.)
RightsDirect policies and practices are consistent with those required under the General Data Protection Regulation (GDPR, 2016/679) for companies doing business in the European Union. To learn more about the GDPR, please visit our FAQs on the topic or our Data Collection Practices Page. To learn more about the GDPR you can access the official document here.
QUESTIONS, COMPLAINTS, AND DISPUTE RESOLUTION
Arena Boulevard 65-71
1101 DL Amsterdam
This page was updated 1 November 2021.